Useful answers
Clear rules, collected in one place.
Find the terms, privacy information and commerce rules that apply when you use Rusteeze. These summaries point you to the complete policy.
Talk to usTerms of service
Accounts, payments, responsibilities and the core rules for using Rusteeze.
Read termsPrivacy policy
What information is collected, why it is needed and the choices available to you.
Read privacy policyAcceptable use
Restricted content, prohibited conduct and the standards expected from everyone using the platform.
Read acceptable useQuestions about a policy
Contact us if you need help finding the policy that applies to your situation.
Talk to usUseful answers
Selling, payments and changed plans.
Read these policies before taking payments or selling through Rusteeze.
Talk to usSeller terms
The responsibilities that apply when your business sells products or services.
Read seller termsFees and payouts
The transaction fee is 2% + 20p per transaction. Read the payout, refund and dispute conditions.
Read fees and payoutsRefunds
When a refund may be available, what information is needed and how a request is reviewed.
Read refund policyCancellations
What happens when an order, service or booking is cancelled by a customer or provider.
Read cancellations