Refunds are reviewed through Rusteeze support.

When refunds are allowed

• The seller/provider cannot fulfil the order or cancels after payment.
• The product is faulty, damaged, materially misdescribed, or not delivered.
• The service is not provided, is materially different from the listing, or cannot be completed because of the provider.
• The buyer cancels within the cancellation window stated on the listing or checkout page.

When refunds may not be allowed

• The buyer changes their mind after dispatch, completion, or a service start where the listing says cancellation is no longer available.
• The buyer misses an appointment or fails to provide information needed for fulfilment.
• The issue is caused by misuse, incorrect buyer details, or circumstances outside the seller/provider's control after proper fulfilment.

How to request a refund

1. Contact [email protected] or use the order support link.
2. Include the order number, seller/provider name, the reason for the request, and supporting evidence.
3. Rusteeze normally reviews requests within 2 business days and may ask the seller/provider for evidence.
4. If approved, the refund is returned to the original payment method. Bank and card processing times are controlled by payment providers and banks.