Terms of service
The legal relationship for using Rusteeze.
These terms explain how businesses, customers, buyers, sellers/providers, and Rusteeze work together. You should save or print a copy for your records.
Platform role
- Rusteeze is a business software platform operated by Five Valleys Digital.
- Businesses use Rusteeze to run websites, bookings, forms, customer records, commerce, courses, documents, workflows, and operations.
- Where Rusteeze enables independent seller/provider commerce, those sellers/providers remain responsible for their own listings, fulfilment, professional obligations, taxes, and customer promises.
- Rusteeze may use Stripe or Stripe Connect to process platform billing, customer checkout, application fees, payouts, refunds, and disputes.
Orders, refunds, and disputes
- Commerce listings and checkout pages should identify the seller/provider or business, price, description, fulfilment method, timing, and cancellation/refund terms.
- Businesses and sellers/providers are responsible for fulfilling orders, bookings, services, and customer promises.
- Rusteeze may help coordinate refunds and disputes and may ask customers, buyers, businesses, or sellers for evidence.
- Rusteeze may remove listings, suspend accounts, or terminate access where users breach these terms or create risk for customers, buyers, sellers, Rusteeze, or payment partners.
Prohibited conduct and liability
- Users must not misuse the platform, submit false information, infringe rights, sell prohibited items, evade payment, or interfere with security.
- To the extent allowed by law, Rusteeze is not liable for seller/provider fulfilment failures, indirect losses, lost profits, or events outside its reasonable control.
- Nothing in these terms limits rights that cannot legally be limited.
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