How Rusteeze handles personal data.

This policy explains the information Rusteeze collects, why it is collected, who it is shared with, how long it is kept, and how to contact us.

Data we collect

Account and contact data, including names, email addresses, phone numbers, business names, and login details.
Buyer order data, including basket items, delivery or booking details, payment status, receipt references, support messages, refunds, and dispute records.
Seller or provider data, including Stripe Connect onboarding status, identity or verification signals supplied by payment partners, listings, fees, payouts, fulfilment records, and tax or business settings.
Technical data such as cookies, device and browser information, security logs, audit logs, analytics, and fraud-prevention signals.

To operate Rusteeze accounts, websites, bookings, forms, customer records, commerce, courses, documents, payments, seller payouts, and support.
To prevent fraud, secure accounts, investigate disputes, comply with legal obligations, and improve the platform.
To send service messages such as receipts, order updates, booking updates, support replies, verification prompts, and policy notices.

We share necessary data with the relevant business, sellers or providers, Stripe and payment processors, hosting and communications providers, professional advisers, and authorities where required.
Payment card details are handled by Stripe rather than stored directly by Rusteeze.
Records are kept for as long as needed for platform operation, legal and accounting duties, security, disputes, and legitimate business records, then deleted or anonymised where appropriate.
Individuals may ask to access, correct, erase, restrict, or object to certain processing, and may raise a complaint with the UK ICO.
Contact [email protected] for a privacy request.

Contact support and include the relevant account, order or booking reference.