RusteezeWhich setup should I start with?
Questions about Starter, Professional, Regulated, Enterprise, module fit, add-ons, or pricing shown during signup.
Contact and support
Support for Rusteeze businesses, customers, and commerce orders.
Support email: [email protected]. Business name: Five Valleys Digital. Support hours: Monday to Friday, 09:00-17:00 UK time, excluding UK public holidays.
What can we help with?
Pages, domains, and first setup
Help with public pages, Rusteeze URLs, custom domains, team access, and the content needed before launch.
Bookings, forms, portal, and records
Support for appointment flows, intake forms, customer records, portal access, files, messages, and follow-up work.
Checkout, refunds, and payouts
Help with checkout references, receipts, Stripe or Stripe Connect, refunds, disputes, and seller/provider onboarding.
What to include
- Your Rusteeze account email, order number, booking reference, form reference, or checkout receipt reference.
- The business, seller, or provider name where the request relates to a customer-facing transaction.
- The email address used at checkout or signup.
- A short description of the issue and any photos or documents that help explain it.
Contact form
Monday to Friday, 09:00-17:00 UK time. If the issue concerns a payment, refund, or order, include the receipt or order reference so support can find the right record quickly.