Seller terms

Responsibilities for sellers and providers.

Sellers and providers must meet these terms before listing and while receiving orders through Rusteeze.

Seller responsibilities

Provide accurate listings, pricing, availability, delivery or completion timing, refund terms, and business and contact details.
Sell only lawful products or services that are allowed by Rusteeze, Stripe, and applicable law.
Fulfil orders on time, communicate support issues promptly, and keep evidence of fulfilment or completion.
Handle taxes, licences, professional duties, insurance, and customer-specific legal obligations for the goods or services supplied.

Sellers and providers may need to complete Stripe Connect onboarding and identity or business verification before accepting payments or receiving payouts.
Rusteeze may collect commission or application fees from marketplace payments before seller payout.
Payout timing depends on fulfilment or completion status, refund or dispute risk, Stripe availability, verification status, and any reserve or delay required by Rusteeze or Stripe.
Chargebacks, disputes, refunds, taxes, and payment fees may reduce or delay payouts.

Rusteeze may remove listings, pause payouts where lawful, suspend sellers, or terminate accounts for prohibited items, fraud risk, repeated disputes, unsafe services, failed verification, or policy breaches.
Seller support is available at [email protected].

Contact support and include the relevant account, order or booking reference.