Cancellation policy
Cancellation windows are shown before checkout.
Cancellation terms can differ by product, service, timing, and seller or provider, so the listing and checkout page set the specific window.
Buyer cancellation
Buyers can usually cancel before a product is dispatched, before a service is accepted, or before the stated service cancellation deadline.
Once fulfilment has started, cancellation may no longer be possible.
Fees
Rusteeze or payment fees may be non-refundable where the checkout page or seller terms say so, except where consumer law or a seller or provider failure requires a different outcome.
Seller cancellation and no-shows
If a seller or provider cannot fulfil an order, Rusteeze may cancel the order, help arrange an alternative, or process a refund.
Missed appointments or buyer-caused delays may not be refundable. Incomplete services are reviewed using evidence from the buyer and provider.
Questions about this policy?
Contact support and include the relevant account, order or booking reference.
[email protected]