Skip to main content
Five Valleys Digital logo Rusteezebusiness platform by Five Valleys Digital
Sign up

Cancellation policy

Cancellation windows are shown before checkout.

Cancellation terms can differ by product, service, timing, and seller/provider, so the listing and checkout page set the specific window.

Buyer cancellation

Buyers can usually cancel before a product is dispatched, before a service is accepted, or before the stated service cancellation deadline. Once fulfilment has started, cancellation may no longer be possible.

Fees

Rusteeze or payment fees may be non-refundable where the checkout page or seller terms say so, except where consumer law or a seller/provider failure requires a different outcome.

Seller cancellation

If a seller/provider cannot fulfil an order, Rusteeze may cancel the order, help arrange an alternative, or process a refund.

No-shows and incomplete services

Missed appointments or buyer-caused delays may not be refundable. Incomplete services are reviewed based on evidence from the buyer and provider.